Journal of Accounting and Management Vision

Journal of Accounting and Management Vision

Explaining the service innovation pattern in urban organizations with an emphasis on ethical leadership and information technology: Evidence from Tabriz Municipality.

Document Type : Original Article

Author
akram beheshti
M.Sc. in Information Technology Management; Statistic Expert at the Information Technology and Communications Organization of Tabriz Municipality.
Abstract
This study aims to explain the service innovation pattern in urban organizations, emphasizing the roles of ethical leadership and information and communication technology (ICT), while considering the mediating role of employees' psychological capital. The research is applied in terms of its objective and descriptive-survey in terms of methodology. The statistical population includes employees of the Tabriz Municipality, and data were collected using standard questionnaires. Data analysis was performed using structural equation modeling with SmartPLS software. The results indicated that ethical leadership and ICT have a positive and significant impact on psychological capital and service innovation behavior. Furthermore, psychological capital plays a significant mediating role in these relationships. The findings can guide urban managers in designing human resource and technological policies to enhance service innovation.
Keywords
Service innovation
ethical leadership
information and communication technology (ICT)
psychological capital
Tabriz Municipality

Subjects