The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province
AjabshirMaster of Financial Management, Ajab Shir Branch, Islamic Azad University, Ajab Shir, Iran.
Abstract
The present study investigates the effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province. This study is applied in nature and descriptive-causal in terms of implementation method. The statistical population of the research consists of all the employees of the National Bank of East Azarbaijan Province, who were selected as a statistical sample of 313 people using Cochran's formula and available-judgmental sampling method. And to collect primary data, a questionnaire tool was used, which is a job security questionnaire with 3 questions and following Sharma et al. (2016) and an 18-year employee welfare questionnaire and following Haag et al. (2000), as well as a customer service questionnaire. 30 questions are based on Saqaian (2013). Structural equation method and PLS3 software were used for data analysis. The findings of the research showed that job security and employee well-being have a significant direct impact on providing services to customers in the branches of the National Bank of East Azarbaijan province.
rahimi,B. (2023). The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province. Journal of Accounting and Management Vision, 6(79), 264-278.
MLA
rahimi,B. . "The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province", Journal of Accounting and Management Vision, 6, 79, 2023, 264-278.
HARVARD
rahimi B. (2023). 'The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province', Journal of Accounting and Management Vision, 6(79), pp. 264-278.
CHICAGO
B. rahimi, "The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province," Journal of Accounting and Management Vision, 6 79 (2023): 264-278,
VANCOUVER
rahimi B. The effect of job security and employee well-being in providing services to customers: a study in the branches of the National Bank of East Azarbaijan province. Journal of Accounting and Management Vision, 2023; 6(79): 264-278.
